www.educonnecting.com(Educonnecting) is owned and operated by Educonnecting Pty Ltd (ABN 99 606 836 453) of Suite 302, Level 3, 249 Pitt Street, Sydney, NSW, 2000.
What type of personal information do we collect?
Personal information is, in general terms, any information about you or related to you where we identify or can identify you. Sensitive information is a special subset of personal information that includes your health information.
The personal information we may collect about you includes:
Information relevant to education and immigration, other related products and services, such as your:
- Name, residential, mailing and e-mail address, telephone and/or cell phone number and other relevant contact information
- Educational background
- Marital and family status, date of birth, gender, ethnicity and employment details
- Bank account and credit card details and other relevant financial information
- Marketing preferences
- Government-related identifiers, such as your Medicare number and Australian Taxation Office file number
- Claims information and our analysis of this data.
- Confidential information, e.g. your:
- Usage and data provided to mobile applications and materials delivered online
- Criminal record.
How do we collect your personal information?We may collect personal information about you (or persons authorized by you):
- in person, by mail, email, mobile applications, our website or other Internet applications (e.g., Facebook, Twitter)
- by telephone for verification and training purposes
- of forms, claims and other correspondence
- while using the services provided by Educonnecting.
- Government agencies
- Your employer or consultants
- Immigration or other agents
- Financial or educational institutions.
What if you do not provide us with this information or do not want us to use or disclose it for a purpose?
It is your right not to give us any information and not to identify yourself to us (interact anonymously or under a pseudonym) or to tell us that you do not want us to use or disclose your personal information for a particular purpose or in a particular way. However, if you choose not to give us the personal information we request, or you do not identify yourself to us or ask us not to use or disclose your information for a particular purpose, we may not be able to:
- Consider your application for further study
- To enter into a contract to provide you with our product or service or to provide you with relevant services.
How do we use your personal information?
We use your personal information that we collect, under our contract with you, to provide you with products and services (some of which may be provided by third-party vendors on our behalf, including insurance services).
We may also use your personal information for related purposes that you would reasonably expect because of our legitimate interest in complying with applicable laws, such as assessing your education, immigration, insurance and related needs, developing products and services that may better meet those needs; assessing your potential interest in such products or services and with your consent, improving the delivery of our services, resolving any complaints or legal and/or business issues and performing other functions and activities related to the business of Educonnecting.
Suppliers and others
If you are a provider (such as an education provider), we collect and use information about the provider and its charges, which may include personal information, to administer claims, address claims, obtain feedback experience.
We may also collect and use or disclose personal information from other persons, such as guardians or other authorized persons, representatives of third party service providers, officials of Educonnecting and prospective employees, to provide our products and services, administer our business, administer employment applications and comply with applicable laws.
Requests to opt-out from receiving direct marketing communications
We may communicate with you by telephone, electronically or by mail about our current and new products and services, including participation in any programs we develop, with your consent, which may be withdrawn at any time, without prejudice to you.
You may ask us at any time to stop sending you direct marketing information or to contact you in a particular way or at all. You can do this by:
- E-mail: https://bit.ly/2oBxryK
- Visit any Educonnecting office.
Do we disclose information to third parties?
We may share or disclose your personal information, for the collection purposes described above, to third parties or individuals, some of whom may be located overseas in the following ways.
If required by law or if in good faith, it is believed that such action is necessary to: (a) comply with the edicts of the law or comply with legal process served on Educonnecting or the site; (b) protect and defend the rights or property of Educonnecting or the site; (c) protect and defend the rights or property of Educonnecting; or, (c) act under exigent circumstances to protect the personal safety of Educonnecting users. Educonnecting, or from the public; and in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition, or in any other situation in which personal information may be disclosed or transferred as one of the business assets of Educonnecting.
Educonnecting may also share information about you and your course choices, including course providers in aggregate or anonymous form that does not directly identify you, such as providing information about your selected courses or institutions.
Some organizations to which we disclose personal information may be located outside of Australia. We will not disclose your personal information to an overseas recipient without taking such steps as are reasonable in the circumstances to ensure that the overseas recipient does not breach the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).
How is information from our websites and mobile applications collected and used?We collect information when you:
- Complete an online form
- Please provide us with your email address
- You access and use any of our services through our website and/or mobile applications.
We collect data from our website and mobile applications to help us understand which items are most popular and to learn about peak usage times, along with other information that helps us improve content and facilitate navigation. Some of this information may be used to develop new services or improve existing services provided to Educonnecting customers.
Mobile application data may include information that you provide to the application, as well as location information provided by the device’s location services, where you have granted permission for the application to access these location services. This allows us to provide you with useful services, such as finding health care providers near your location.
Educonnecting uses remarketing and web-based analytics with Google Analytics to advertise online. Third-party vendors, including Google, display Educonnecting advertisements on websites across the Internet. Educonnecting and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone’s past visits to the Educonnecting website.
What about linked websites?
We provide links to third party sites. As we do not control these websites, we recommend that you review the privacy policies posted on these third-party sites. We are not responsible for any practices on linked websites that may violate your privacy.
Storage and security of your personal information.
We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and unauthorized access, modification or disclosure and to destroy or de-identify personal information we no longer need, where possible.
We will maintain members’ personal information for as long as we maintain our relationship with you or as otherwise required by our business operations or applicable laws, including to enforce our rights, for fraud prevention, to identify, issue or settle legal claims and/or for appropriate record keeping purposes.
Your privacy rights
How to access and correct your personal information
We take reasonable steps to ensure that the information we have about you is accurate, current, complete and relevant when we use or disclose it. You should contact us if you believe your personal information is incorrect.
- Via e-mail: firstname.lastname@example.org
- Visit any Educonnecting office.
- Your request for access to your personal information will be documented, as will the details of the request and the identity of the Educonnecting employee who provided it. We will generally provide access unless an exemption applies to certain information.
If you believe that information we have about you is inaccurate, outdated, incomplete, irrelevant or misleading, you may request its correction. If we are satisfied that the information needs to be corrected, we will take reasonable steps to ensure that the information is corrected and will notify you of the correction. However, there may be circumstances in which we must deny a request for correction. In such a case, you may request that we associate a statement, with that personal information, that you made a correction request.
You will not be charged for accessing or correcting your information. We may have to charge you for the reasonable cost of processing your access request, including photocopying, providing written reports, administration and postage.
How will we respond to your request?We will acknowledge receipt of your request within 2 business days of receipt of your request. We will do our best to respond to your request within 5 business days. If we cannot help you with your request, you will receive a written explanation of why and details of what you can do if you are not satisfied with our response.
Do you have any privacy concerns or questions?If you have any concerns or questions about privacy, you can:
- Write to us by e-mail: email@example.com
- Visit any Educonnecting office.
Office of the Australian Information Commissioner
- Online Privacy Complaint Form: oaic.gov.au
- Call 1300 363 992
- Mail GPO Box 5218, Sydney NSW 2001
Need more information?For more information about privacy in general, you can visit the Office of the Australian Information Commissioner’s website at oaic.gov.au.